Shipping

As all pieces are handmade to order, please allow 1-2 weeks for shipping. Please note all pieces are hand made and shipped from the United States.

We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped.

We do not refund for packages that are; lost in transit, stolen or un-retrieved that have been confirmed as delivered. 

Exchanges & Returns

We are happy to offer you an exchange or return within 14 days of your purchase. Jewelry must be returned to us in perfect condition, unworn and unused and in the original packaging in order for us to process an exchange or return

We are also happy to repair most manufacturing faults. Please e-mail an image of your damaged jewelry to discuss possible options.

If you would like to begin this process, please e-mail monetestudionyc@gmail.com with your request. Please note, we don't cover shipping costs for exchange orders.

Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.